Let’s get your storeback on track.

Use this form for RiotLoom setup questions, theme code issues, and Shopify-native feature compatibility questions.

01 / Your store

Merchant nameMerchant emailStore URLAffected storefront URLTheme nameTheme version

02 / The issue

Issue typeSeverityApps disabled for testing?Happens in an unmodified theme copy?

Browser and deviceShort issue summaryDetailed descriptionSteps to reproduceScreenshot or recording PNG, JPG, WebP, MP4, or PDF · maximum 8 MB

03 / Before sending

Do not include passwords, API keys, private tokens, payment details, or customer payment information.

Submitted securely to the existing ProWebDevSolutions support system. You’ll continue there for confirmation.